Complaint - Bruxsafol Folien GmbH

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Customer details

Customer number*

Company*

Contact*

Email*

Delivery address (if different)

Delivery address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Own complaint reference

Film details

What is the subject of your complaint?*

Auto glass

Flat glass

Car wrapping

XPEL / stone chip protection film

Tool

Do you want to complain about film or installation gel?*

XPEL film / PPF film

XPEL installation gel

Order number (You will find this on your invoice below the invoice date) *

Article number*

Material designation

Batch:*

Expiry Date*

MM slash DD slash YYYY

Roll number*

Quantity you are complaining about*

Unit*

Quantity*

Film width*

Individual pre-cut films*

Yes

Dimensions & quantity*

Processed?*

Yes

Application date*

DD dot MM dot YYYY

Edges sealed?*

Yes

Pre-cut film used?*

Yes

Art. no. of template (according to DAP software)*

In case of several templates, please separate by commas

Vehicle manufacturing date

Mileage

Cleaner prior to film application*

Prior damage to the vehicle

Yes, documented

unknown

Vehicle repainted*

Yes

unknown

Which component?*

BRUXSAFOL care series used*

Yes

Instead*

Reason for the complaint*

Creases, kinks, imprints

Surface properties, scratches

Other visual defects

Adhesive, adhesion, adhesive distribution

Dirt, dust

ABG stamp (General Type Approval)

Processing properties

Other

Reason for the complaint*

Creases, kinks, imprints

Surface properties, scratches

Other visual defects

Adhesive, adhesion, adhesive distribution

Dirt, dust

Cover film detachment

Other

Reason for the complaint*

Creases, kinks, imprints

Surface properties, scratches

Other visual defects

Adhesive, adhesion, adhesive distribution

Dirt, dust

Processing properties

Service & delivery

Other

Description of the problem*

Note: Complaints can only be processed together with SAMPLES (2 DIN A4 pieces of the peeled-off film). 
 In addition, A4 retained samples as well as photos of the film / the affected roll and/or the vehicle are required.

Note: We require photos of the film / the affected roll and/or the vehicle.

Please confirm that you have read the information*

Information noted

Description of the problem – photos*

Drop files here or

Max. file size: 50 MB.

So that we can assess your complaint, please attach representative, high-resolution photos of the problem here.

Hiermit willige ich ein, dass meine personenbezogenen Daten von BRUXSAFOL Folien GmbH für den Zweck der Bearbeitung meiner Anfrage und einem eventuell folgenden Vertragsschluss verarbeitet werden. Mir ist bewusst, dass ich diese Einwilligung jederzeit mit Wirkung für die Zukunft per E-Mail an datenschutz@bruxsafol.de widerrufen kann. Wir setzen Sie davon in Kenntnis, dass durch den Widerruf der Einwilligung die Rechtmäßigkeit der aufgrund der Einwilligung bis zum Widerruf erfolgten Verarbeitung nicht berührt wird. Weitere Informationen finden Sie in unserer Datenschutzerklärung.

Name

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Customer details

Film details